FREQUENTLY ASKED QUESTIONS (FAQ)

Let’s be honest: In chat rooms and on the network, it’s much more enjoyable when you know who you’re talking to. You probably also like to look at other people’s profiles to see who just gave you a helpful tip. That’s exactly why it’s a nice gesture of courtesy to add some information and a real photo to your own profile.

Especially important for therapists: If you make your profile public in our professional directory, a photo is by far your best way to get noticed! Official data from professional networks like LinkedIn proves this impressively:

• Profiles with a photo are viewed up to 21 times more often.
• You’ll receive up to 9 times more contact requests.
• You’ll get about 36 times more messages than profiles without a photo.

Unfortunately, a blank profile often comes across to prospective clients as a closed practice door. So please take these two minutes: Go toMy Profileat the top of the menu, click on“Edit Profile,”upload a photo, and tell us a little bit about yourself. The community and your future clients will thank you for it!

Your invoices and payment receipts are automatically saved in your personal account area, where you can easily access them at any time.

1. After logging in, click onMy Profile.
2. Scroll down the page a bit to the“Order History” section.".
3. There you’ll find a list of all previous charges. Simply click on the respective date at the very beginning of the table.
4. The corresponding invoice will now open. You can easily view it, print it directly, or save it as a PDF for your records.

Cancellation is always transparent with us and can be done in two ways. You are free to choose the method that best suits your payment type:

Option 1: Cancellation via your profile (for SEPA direct debit & credit card)
Go to "My Profile" in the top menu. There you will see an overview of your currently booked package and find the cancellation link directly next to it. As soon as you click it and confirm on the following page, your subscription will be terminated. Our system automatically informs the payment provider, ensuring that no further charges (such as your SEPA direct debit) will occur.

Option 2: Cancellation directly via your PayPal account
Log in to your private PayPal account and navigate to the settings (usually the gear icon). Click on "Payments" and then on "Manage automatic payments". Select our portal from the list on the left and click on "Cancel". PayPal will then automatically inform our system about your cancellation.

For both methods: After a successful cancellation, we guarantee that no further charges will occur. Your access to the portal and all protocols will, of course, remain fully available to you until the end of your already paid contract term.

An important note for users with a loyalty discount: Please note that any existing price protection (your old, discounted subscription rates) will be irrevocably lost upon cancellation. Should you decide to re-subscribe at a later date, the regular, current price will automatically apply.

What is the dashboard and what do I use it for? The dashboard is your personal, central command center. This is where all the threads of your work come together. Instead of clicking through various menus, the dashboard provides you with a structured, at-a-glance overview of your recent activities, current status messages, and direct access to all essential tools such as your favorites, the assistance system, or your frequency analyses.

Where can I find my dashboard? You can easily access your dashboard at any time via the main navigation. Simply click on "My Profile" in the top menu and select "Dashboard" from the drop-down menu.
Note for smartphone users: To ensure the best possible clarity on small screens, the comprehensive dashboard is hidden there. Instead, you will find direct quick access to your "Favorites" in the same place in the menu on your mobile phone.

What information do the status messages show me? At the top of the dashboard, you will find a series of boxes that reflect your current system activities in real time:

• New Protocols: Shows how many new frequency protocols have been added to the database since your last login.
• Unread Chat Messages: Informs you immediately if you have received new messages in the internal chat room.
• Private Notes & AI Therapy Plans: Shows the number of your previously saved notes and the individual plans generated for you.
• Frequency Analyses & Search Queries: A counter for your performed analyses and the use of the database scanner.
• Viewed Protocols: Shows you how many different protocols you have already viewed in total.

How do I navigate within the dashboard? On the left side of your dashboard (or at the top on tablets), you will find a clearly arranged tab menu. Clicking on the respective items – such as "Favorites", "Assistance System", or "Frequency Analyses" – opens the corresponding section directly to the right without you having to leave the page. This allows you to switch between your tools smoothly and quickly. Via the "Protocol Requests" menu item, you can also request new protocol analyses. In the lower section of the menu, you will also find three practical direct links that take you to your own profile, the internal chat room, and the FAQs at any time.

What does the "Assistance System Status" display mean? This box at the bottom of the status messages shows you your current access status for the AI functions. Here you can transparently see whether your unlimited premium access is active or how many of your free trial plans you still have available.

Yes, you can now use our frequency logs database and the chat room directly on your smartphone via the app.

What are the benefits of using the app? You have quick access; the portal opens in a clear, full-screen mode without a distracting address bar, and the system permanently remembers your login.

Do I have to download the app from an app store? No. Setup takes only 30 seconds and doesn’t require going through the Apple or Google App Store.

How do I set up the app on an iPhone (Apple iOS)?

• Be sure to open the website in the default Safari browser (not in Chrome or via an email link).

• Tap the share icon at the bottom (the square with the upward-pointing arrow).

• Scroll down in the menu and select “Add to Home Screen” (the icon with the small plus sign).

• Confirm by tapping “Add” in the top-right corner.

How do I set up the app on an Android smartphone?

• Open the website in your default browser (usually Google Chrome).

• Tap the prompt “Add frequency to home screen” at the bottom of the screen if it appears automatically.

• If not: Tap the menu (the three small dots) in the top right corner and select “Add to Home Screen.”

What should I do if I have trouble setting it up? If you run into any issues during installation, just contact us via chat. We’re happy to help.

The"Protocol-Analysis"menu item is the absolute centerpiece of our website. Here, you can search the database specifically for the topics you're interested in.

If you don't get any results at all after entering a search term, there are usually two simple reasons: Either a small typo has crept into the spelling, or the program you're looking for simply hasn't been added to our system yet. (Please feel free to let us know about such requests directly via chat!)

Please don't be surprised if you get results that seem “inappropriate.” Here’s a quick example to explain: If you enter the word “Theta” (for the brain’s theta waves) into the search, the system will suddenly also return results such as “insomnia” or “wellness.”

This isn't a mistake — it's a sign of how comprehensive our database is! These specific protocols use precisely the frequencies that directly stimulate the corresponding area of the brain. The programs are intelligently linked to this topic in the background and are therefore suggested to you as a suitable therapeutic approach.

If you click the link “Overview of all Protocols, sorted alphabetically” on the “Log Analysis” page, our detailed table view of all programs will open.

Please don't let this confuse you at first glance: When the page opens, the list is sorted chronologically by default. This means that the most recent program is always at the top, so you can see our latest additions right away. The oldest program is, of course, at the bottom.

But you can customize this view in a flash to suit your own preferences at any time! To do so, simply click or tap on the respective heading at the top of the table, such as “Program Name,” “Duration,” or “Modulation Type.”

The entire list is immediately reordered alphabetically or numerically—in ascending or descending order, depending on which option you click.

The Frequency Analysis offers you the opportunity to examine isolated frequencies in detail. The process is divided into three simple steps:

• The Request (Frequency Analysis): To start an analysis, simply enter the frequency to be examined and your desired running time into the corresponding input mask. The system then cross-references this data in the background.
• The Draft and Approval (Frequency Analysis Drafts): After entering the data, the system first generates a draft, which is stored in your temporary archive. This allows you to get an initial, non-binding impression of the results found. If the analysis is helpful to you, you can permanently approve it. If you do not need the draft, it can simply be deleted. Please note: Drafts that have not been explicitly approved by you will be automatically deleted by the system after 14 days to keep your profile tidy.
• The Permanent Archive and Your Notes (Frequency Analysis Archive): Once you have approved a draft, it is securely saved in your personal, permanent archive. This is where the system reveals its full utility: You now have the opportunity to add your own individual notes to the respective analyses. In addition, you can easily save any completed analysis, including your own notes, as a PDF file at any time or print it out for your physical records.

While the normal search bar primarily searches the titles and main categories of the protocols, the database scanner functions as a true full-text X-ray machine.

It searches all stored fields of a protocol without exception. If a search term is mentioned only in the micro-immunotherapy recommendations or in a private note, for example, the scanner will reliably find it and show you exactly where the match is located.

What can I use the favorites function for? The favorites function allows you to build your own individual structure – completely without the paper clutter. The use cases are highly flexible:

• For home users: Create separate folders for different family members (e.g., "Grandma", "Daughter", "Dog") or sort protocols by topic (e.g., "Medicine Cabinet", "Detox", "Acute Cold").

• For therapists: Create targeted folders for individual clients to have their personalized therapy plans readily available. Alternatively, you can create specialized folders for specific therapy phases (e.g., "Detoxification & Drainage", "Cell Regeneration").

What exactly can I save in my folders? The system is intelligently designed: You can save not only classic frequency protocols, but also store your own AI therapy plans and frequency analyses in the same folders. The system automatically recognizes the format and neatly sorts your entries within the folder by categories, provided with matching icons (📄 for protocols, 📋 for AI plans, 🔍 for analyses).

How do I save an item as a favorite? When you have a protocol or a draft open (or are in an archive overview), simply click the "⭐ Favorite" button. A small window will open. Here you have two options:

• Select an already existing folder from the drop-down menu.

• Or type a custom name below to create a completely new folder. Then click on "Save Now".

Where can I find my saved favorites? You can easily find all your saved folders at any time via the main menu under the item "My Profile". Exactly how this is displayed depends on the device you are using: If you are on a computer or tablet, your favorites are seamlessly integrated into the comprehensive "Dashboard" (you will find a separate, dedicated section for the dashboard here in the FAQ). However, if you are browsing on a smartphone, the large dashboard would overwhelm the small screen and appear cluttered. For space reasons, we have hidden it there – instead, you will find the direct, compact item "Favorites" in the mobile menu.

Can I make notes for a folder? Yes, absolutely! In the top right corner of every folder, you will find the "📝 Note" button. Clicking on it opens an editor with full formatting options (bold, italics, bullet points, etc.). Here you can record important details about the client, dosage, or reminders. Your tile overview remains tidy and space-saving at all times, as the notes open smoothly in a floating window.

How can I delete items or entire folders? If you no longer need entries, the system offers you two convenient options:

• Deleting individual entries: If you only want to remove a specific protocol or a plan from a folder, simply click the small red button to the right of the respective entry (e.g., "Delete protocol ✖"). The rest of the folder remains untouched.

• Delete entire folder: When a therapy is completely finished, you can remove the entire folder with one click. To do this, click on the text "Delete folder" in the top right corner of the respective tile. Important note: This will irrevocably remove the folder including all links and notes it contains from your overview.

With our new, lightning-fast Live Search, you always maintain an overview!

You will now find the intelligent search bar at the top of your Therapy Plan Archive (therapists), the Frequency Archive, as well as in your Favorites folders. Simply type in a keyword, a protocol name, or a symptom.

The brilliant part: The system not only searches the titles in real-time, but also reads through all your self-written, private notes! This way, you instantly find exactly the item you are looking for.

For reasons of data protection and system hygiene, our analysis tools work with a temporary cache. When you generate a new draft via the AI assistance system or the frequency analysis, it is initially stored there.

If you do not explicitly review a draft within 14 days and transfer it to your personal permanent archive via the corresponding approval button, our system assumes that it was merely a non-binding test search or that the draft is no longer needed. It will then be automatically and irrevocably deleted.

This has two crucial advantages for you and the platform: Your personal dashboard always remains tidy and does not overflow with old searches, and in accordance with data minimization guidelines, we do not store any unnecessary data on our servers.

Important note: Once you have reviewed a draft and officially transferred it to your archive, it is protected from this automatic deletion. Approved protocols will, of course, remain permanently saved for you in your personal archive.

The internal chat room is a key component of our network. It thrives on active exchange, shared practical experiences, and the mutual support of our members.

Here the simple but important principle of give and take applies: Do not hesitate to share your own insights or help others with their questions. A healthy network is based on reciprocity. Those who actively contribute to the community usually receive help much faster and more comprehensively when seeking advice themselves.

A short "hello" or a brief experience report is often enough to break the ice. Let us foster a vibrant and supportive community together!

When you actively exchange ideas with other colleagues, other conversations in the left chat overview automatically move further down as soon as new messages arrive.

To ensure you do not lose sight of central information channels – such as the "Frequency Protocols News!!" group or the "Internal Chat Room" – and to avoid lengthy searches, you can easily pin them permanently to the top.

Here is how to pin a chat:

1. Open the chat room and hover your mouse over the group you want to pin in the left chat overview.

2. Click on the three small dots that then appear on the far right next to the chat name.

3. In the menu that opens, simply select the option "Pin to top". (To undo this later, select "Unpin from top" accordingly).

Done! The selected chat is now marked with a small pin icon and remains firmly anchored at the very top of your list. This way, you are guaranteed not to miss any important updates.

Yes, you can now share documents and images directly with each other in our chat rooms. To do so, simply click on the small file icon next to the text input field.

To ensure a smooth process, the following guidelines apply to uploads:

• Allowed formats: Common image formats (JPG, PNG, HEIC for Apple users, etc.) as well as PDF documents.

• File size: For security reasons, a maximum of 2 MB per file is allowed.

• Number of files: You can send up to 5 files simultaneously in a single message.

Important note on storage duration: To conserve our server resources and keep the portal consistently fast for all users, we have activated an automatic cleanup process. All uploaded chat files will be completely and automatically deleted from the system after exactly 30 days. Please download important documents or shared lab results to your own device in a timely manner if needed. The actual text messages in the chat will, of course, remain unaffected by this deletion!

We will inform you quickly and directly about all important news, new frequency protocols, and system updates within our internal network.

We have set up a dedicated info channel for this purpose. Simply click on "Chat Room" under "My Profile" in the main menu at the top. There you will find the chat named "Frequenz-Protokolle News!!".

Since this is an information-only channel, the messages there remain clearly organized. Be sure to check back regularly so you don't miss any important announcements!

We are continuously expanding and optimizing our database. If you are missing a specific protocol for your practice or home use, have an addition, or would like to request a change: Your suggestions are always very welcome!

The best way to submit your request is directly via our new form. You can easily find this in your Dashboard under the menu item "Protocol Requests". To help us process your request as quickly as possible, please enter the exact Protocol Name and the Protocol Duration in Min. there. Alternatively, you can of course still send us a short email to info@frequenz-protokolle.com.

We carefully review your feedback and promptly integrate meaningful additions or adjustments into the system for all members.

If you want to search for protocols that cover multiple specific symptoms or terms, simply enter them into the scanner separated by a space (Example: "lymph detox").

The system automatically applies an "AND" logic. You will then only be shown the protocols that actually contain all the entered terms – regardless of which data fields the words are hidden in.

What is the "Open (Billing)" / "Billed" status button for?

To make your practice management easier, every saved draft in your archive now features a convenient billing marker. After the session or invoicing, simply click the orange "Open (Billing)" button. The status changes immediately and without reloading the page to a green "Billed". This allows you to see at a single glance across all your plans which patients still need to be billed.

How do I automatically create a PDF invoice for my patients? 

In your plan and frequency archive, you will now find the "Invoice 💶" button next to every approved plan. When you click on it, a compact invoicing form opens. Your own practice master data (name, address, email, and website) are loaded fully automatically from your practitioner profile. You only need to add the patient's address, an invoice number, and the amount (or GOÄ code). You only have to enter your payment information (such as the IBAN) the very first time.

Your browser remembers this data locally and automatically fills out the field for you for the next invoice (provided you use the same device and the same browser). A click on "Print / Save as PDF" then generates a clean A4 document for direct handout or to email to your patient.

To guarantee you a tidy and clear view at all times as the number of client and patient folders grows, the folders are displayed compactly. A simple click on the folder name (with the small arrow ▼) is enough to smoothly expand the content.